Overview

Depending on your permission level, you can create a new ticket using the nodaFi mobile app. 

In this article, we’ll go over how to create a ticket and some of the fields that need to be entered. 

Create a Ticket

Click Tickets in the bottom menu to open the Tickets page. 

Click Create ticket in the bottom right of the page. 

The New Ticket page will open. Enter the following information: 

• Title - A basic description of what the ticket is for. This is a required field.

• Description - This is an optional field to enter more information about the ticket. 

Next, you will need to add in ticket details. When you click on a ticket detail, a new window with options will open. 

Some will have the ability to search for the desired item. 

We’ll go over each option below: 

• Location - This is a required field, select the location for the ticket. 

• Space - This is a required field, select the space for the ticket - you must select the Location first. 

• Issue - This is a required field. Click to select the issue category that best describes the ticket. You must select the Space first. 

• Priority - This is an optional field, select the priority level of the ticket. 

• Asset - If there are assets related to the ticket, click to select the appropriate one. 

• Vendor - If a vendor needs to work on a ticket, click to select the desired vendor. 

• Customer - If a customer is associated with a ticket, click to select the appropriate one. 

• Requester - This is the person submitting the ticket. By default, you will be the requester because you are creating the ticket. To assign someone else, click and select a different user. 

Click Create ticket to submit the new ticket.