Overview

Vendors are third parties that might need access to tickets. To set up a vendor, first create the vendor organization. Then, add members to that organization.

You can assign tickets to vendors just like you do with regular users. When assigning tickets, you'll see notification options. You can notify all members of the vendor organization or just specific individuals.

Vendors only receive a login link for tickets assigned to them. They can only view and work on tickets assigned to their organization. Vendors can log time, add comments, and update ticket statuses, but cannot reassign tickets or change ticket descriptions.

 

Learn More

To learn more about vendors, see the articles below: 

• Create a Vendor Organization
• Manage Vendors Organizations
• Add and Manage Vendor Members