Overview

Admins can update issue categories at any time. Changes made to issue categories will take immediate effect on ticket options. In this article, we’ll go over everything you need to know to manage issue categories. 

• Locate Issue Categories
• Edit an Issue Category
• Archive an Issue Category
• Unarchive an Issue

Locate Issue Categories

Select Issue categories in the left menu. 

A table with all active issue categories will be displayed. 

You can search and filter issue categories. For more information on the search and filter functions, see the article Searching and Filtering. 

 

Edit an Issue Category

Once you’ve located the desired issue category, click to view it. The Edit issue page will open. 

You can update any of the desired fields. For a breakdown of the field options, see the article Create an Issue Category. 

Click Save to keep your changes. 

 

Archive an Issue Category

Warning: When you archive an issue category, it will no longer display as an option in tickets until unarchived. Use caution before archiving. 

Open the desired issue category, the Edit issue page will open. Click the three dots in the top right corner. Select Archive issue. 

The issue category will no longer appear in ticket options. 

 

Unarchive an Issue

To view archived issues, click the three dots in the top right and select Show archived. 

Click the desired issue category. In the top right, click the three dots. Select Unarchive issue. 

The issue will once again display as an option.