Overview

A location is a physical space in your organization. Locations are often buildings or other large structures that can be assigned spaces.  For more information on locations, see the article Understanding Locations and Spaces. 

In this article, we’ll go over how to add a new location. 

Note: If you have multiple locations to add, you may want to bulk import your locations and associated information. See the article Bulk Imports for more information.

Add a Location

Select Locations in the left menu. 

In the top right, click Add location. 

The Create location page will open. Enter the following basic information for the location:

• Name - Enter the location name. This is a required field.

• Latitude and Longitude - Enter the location coordinates. These are optional fields.

• Staff - This is an optional field. Use the dropdown to select users.  Selected users will automatically be assigned any ticket associated with this location. You can select one or more users. To remove a user, click the X next to their name. 

• Active - If a location is still used for tickets, check the box. If a location is no longer used for submitting tickets, uncheck the box to make the location inactive.

If you created custom fields for locations, you will see those fields at the bottom of the page. Fill them out as needed. 

If you have images for the location, you can upload them in the bottom field. Either click the field to select a file or drag and drop the desired file in the field. 

Click Save to create a new location.