Overview

Locations and spaces label the physical areas of your organization. Locations are the top level of organization, usually representing buildings. Spaces are specific areas within a location, like a room or section. 

Each location must have at least one space. If no additional spaces are created, a "General" space will be automatically assigned.

When creating tickets, you must select both a location and a space so your team knows where to go. If a QR code is used, the space will be automatically filled in for a ticket submitter. If you set up user groups or assign staff to a location, tickets can be auto-assigned based on the selected space.

Spaces and Subspaces

You can create subspaces to further organize areas within a location. For example, at the Headquarters location, you might have spaces for each floor. Each floor could have subspaces, like a Men's Bathroom and a Women's Bathroom. A subspace is a specific area inside of a parent space.

To do this, create HQ as a location, Floor 1 and Floor 2 as spaces, and then add spaces like Men's Bathroom and Women's Bathroom with a parent space of Floor 1. 

Note: If you have multiple locations and spaces to add, you may want to bulk import your locations and associated information. See the article Bulk Imports for more information.

Learn More

Learn more about setting up locations and spaces in the articles below: 

• Add a Location
• Manage Locations
• Add a Space
• Manage Spaces