Overview

When creating or updating tickets, you can upload accompanying files, such as images. These can be images already on your device or a new picture taken with your device camera. 

Note: You can only upload an image to existing tickets, not when creating a ticket.

In this article, we’ll go over how to upload image files to tickets.

 

Upload a File

First, open the ticket you want to add an image to. See the article Find and View a Ticket for help locating tickets. 

Scroll to the Files section of the ticket and click Attach a file. 

A menu will open. To upload an existing image, click Choose image. Select the desired image or images. You can upload up to 5 files at one time. Each file must be less than 10 MB.

To take a new photo, click Camera. Your device’s camera will open and the photo taken will be uploaded.

Uploaded images will be shown in the Files section. Click on a file to view it in full size.